Saturday, March 26, 2011
Post 3 Feedback
I thought one of the important things in communication as well as listening is feedback. We don't realize it but we are giving feedback to people even when we aren't listening. If someone is talking to us and we aren't keeping eye contact that can be feedback to the sender that you are not interested in what they are saying. The book says that feedback is vital to any group communication because groups use the feedback to help improve on their mistakes. The chapter also gave guidelines that can help someone make sure they are giving constructive feedback... some of these guidelines are to talk first about yourself and not the other person, provide both positive and negative feedback, and do not be judgemental are just a few of several tips. This was a very important section of this chapter and I really learned alot.
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I enjoyed reading your post. I agree that non-verbal communication cues can be taken as feedback. Another example where someone might get offended with a lack of a non-verbal cue is a refusal of a handshake. In our society the offering of a handshake is a greeting and a sign of peace. You made a great point about the importance of eye contact while engaged in a conversation. I think eye contact is important because it shows that you are listening and that they have your full attention. The textbook also suggested other tips like paraphrasing to really engage in active listening.
ReplyDeleteHey there,
ReplyDeleteI also have to agree on nonverbal communication and giving listening feedback that way. I have noticed when someone is talking in a small group and if I or another classmate or friend was showing they were listening however they were using gestures and cues to show signs of feedback, that may give the individual tallking a cue or clue as to if the audience is participating ot actively engaged or if the person talking is talking to fast or forgot to mention something.
I just find it fascinating to see how nonverbal communication is so valuable especially in listening feedback.
Great post overall!
~little miss daisy